Privacy Policy

1. Information We Collect

Personal Information

When you register, request a demo, or contact us, we may collect:

• Name, email address, phone number
• Company name, job title, and role
• Mill capacity and production information
• Billing and payment information

Usage Data

We automatically collect certain information when you use our services:

• IP address, browser type, device information
• Pages visited, features used, time spent
• Referral source and search terms
• Log data and error reports

Feed Manufacturing Data

When you use our platform, you may input feed formulations, production records, quality control data, and inventory information. This data is yours — we process it solely to provide our services.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process your registration and manage your account
• To send transactional emails (account confirmations, billing receipts)
• To send marketing communications (only with your consent; you can opt out anytime)
• To respond to your enquiries and provide customer support
• To analyse usage patterns and improve our platform
• To detect and prevent fraud and security incidents
• To comply with legal obligations

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

4. Third-Party Services

We share data with the following categories of third-party service providers:

• Cloud Infrastructure: Amazon Web Services (AWS) — data stored in Mumbai (ap-south-1) region
• Payment Processing: Stripe — processes payments; we never store full card details
• Email Delivery: Resend — transactional and marketing emails
• Analytics: Privacy-friendly analytics to understand usage patterns
• Customer Support: Support tooling to manage and respond to your enquiries

We do not sell your personal information to any third party. We do not share your feed manufacturing data (formulations, production records) with anyone.

5. Data Security

• All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• Database access is restricted with role-based access controls
• Automated daily backups with 30-day retention
• Regular security audits and vulnerability assessments
• All Indian customer data stored in AWS Mumbai (ap-south-1) region

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Data Portability: Export your data in a machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at privacy@feedpi.in. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we retain your data for 90 days (in case you reactivate), then delete it permanently. Legal and compliance records may be retained longer as required by law.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. The "Last updated" date at the top of this page indicates when this policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: